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WSI Course Guide and Career Guide : 2011
52 TAFE NSW -- Western Sydney Institute -- Course and Career Guide 2011 Business, Management and Property Services Certificate II in (NRT) Customer Contact Course No: 17861 National Code: BSB20207 Duration: 18 weeks part-time Location: Blacktown Description: For people who want a career in the customer contact centre industry. Entry Requirements: Preferred pathways: Certificate I in Business or other relevant qualification, or evidence of competency in the majority of units in Certificate I in Business or other relevant qualifications, or relevant workplace experience assisting in a range of work settings without a formal business qualification. Career Opportunities: Call/Contact Centre Agent, Customer Service Representative, Telesales Representative, Over-the-phone Loans O cer, Help Desk O cer, Telephone Researcher. Certificate III in (NRT) Customer Contact Course No: 17862 National Code: BSB30207 Duration: 1 year part-time Location: Blacktown Description: For people who want to learn a broad range of skilled applications in a customer contact centre. Entry Requirements: Preferred pathways: evidence of competency in the majority of units in Certificate II in Customer Contact or other relevant qualifications, or Certificate II in Customer Contact, or relevant workplace experience. Career Opportunities: Call/Contact Centre Agent, Customer Service Representative, Telesales Representative, Over-the-phone Loans O cer, Help Desk O cer, Telephone Researcher. Statement of Attainment in (NRT) Designing and Managing Documents and Files (in an O ce Environment) Course No: 17819 Duration: 18 weeks part-time, flexible Location: Blacktown, Richmond, The Hills (Baulkham Hills) Description: This course will provide participants with the skills and knowledge to enable them to design and manage workplace documents and files using the advanced software functions of computer applications in an o ce environment. Entry Requirements: Preferred pathways: relevant workplace experience, or other relevant qualifications. Career Opportunities: Clerical/ Administrative Assistant in an o ce environment. Certificate IV in (NRT) Frontline Management Course No: 17822 National Code: BSB40807 Duration: 18 weeks full-time, up to 1 year part-time, flexible Location: Blacktown, Nepean (Penrith), Nirimba, Richmond, The Hills (Baulkham Hills) Description: For people who are working in or wish to work in the first line of management across a range of organisational and industry contexts. You may have existing qualifications or technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions, even though you report to a manager. Entry Requirements: Preferred pathways: Relevant workplace experience. Career Opportunities: Team Leader/ Supervisor, Front Desk/Frontline Manager. International students CRICOS Code 063915B. Advanced Diploma of (NRT) Human Resource Management Course No: 17843 National Code: BSB60907 Duration: 8 Full day workshops (or by recognition) Location: Blacktown, Nepean (Penrith) Description: This provides you with the knowledge and skills to work in human resources as a senior manager or specialist. It reflects the role of individuals who provide leadership and strategic direction in the human resources activities of an organisation. You will analyse, design and execute judgements using wide-ranging technical, creative, conceptual or managerial competencies. Renee Jakovich Certificate IV in Human Resources Having secured a traineeship with Blacktown Council, Renee decided to undertake Certificate IV in Human Resources at Blacktown College. Renee's positive attitude to learning earned her a much deserved Distinction grading across all of her Units. Renee is currently undertaking a University Degree in Human Resources and is focused on her career progression to a Human Resource Manager. "The reason that I chose to undertake a Traineeship was because I was attracted to the possibility of combining both on-the-job training and o -the-job training. This allowed me to be taught by great educators from TAFE whilst being supported by the Human Resource professionals of Blacktown City Council." Renee was presented with the Trainee of the Year at the 2010 TAFE NSW --Western Sydney Institute Student Excellence Awards 60 SECONDS WITH...