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Year in Review
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Year In Review : 2011
6 TAFE NSW WSI - 2011 Year in Review $2.4 million first Customer was invested in Nepean and Blacktown College facilities through the Australian government’s Better TAFE facilities initiative. Know more about our customers to provide customised, personalised and market-segmented services. WSI is committed to providing a high standard of customer service which includes principles such as one-on-one communication, deep customer knowledge, customer centred systems and processes, effective customer relationship management, flexibility and responsiveness and quality outcomes for customers. Much work was done in 2011 to ensure that this high standard of customer service was upheld and that customers were truly at the centre of our business. Procedures were realigned, a customer service strategic project took place and market segmentation occurred to gain a deeper understanding of the differing needs of customer groups. The WSI website was also redesigned to make it more customer-friendly and to produce a platform consistent within TAFE NSW. Additional websites were created for the Australian Racing and Equine Academy, Greater Western Sydney partnership (the new office servicing the Parramatta region) and TAFE Entertainment. In addition to facilitate locating information the WSI website was sectioned into different areas to cover the needs of specific customers such as International students. Here are some examples of projects and our progress in 2011 which aligned with our Customer First strategic direction.