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Student Guide : Student Guide - WSI - 2014
Your A-Z of important information 14 TAFE NSW – Western Sydney Institute – 2014 Student Guide Complaints A complaint can simply be an expression of dissatisfaction or it can be a problem that you want fixed. Sometimes things do not go the way you expect. Sometimes the decisions made or the actions taken need to be explained better. At other times, we need to look more closely at what we did or how we are doing our work. It is usually best to discuss your concerns with the staff member involved first. Make an appropriate time to meet with them or contact them by telephone. If you are not happy with the outcome of your contact, or you do not feel it is appropriate to talk to that person, telephone and make an appointment to discuss your concerns with the head teacher or a manager. Alternatively you can complete an online Complaint Form at wsi.tafensw.edu.au . To obtain further details on the DEC Complaint Policy Guidelines go to www.dec.nsw.gov.au/ about-us/how-we-operate/how-we-handle- complaints/ Co-enrolment Mix your study with the Open Training and Education Network (OTEN) Want to accelerate your studies or achieve more flexibility with your timetable or units of study? Mix study at your college with units through OTEN, our distance/online learning facility If you are enrolled at a college, you don’t need to pay the TAFE NSW fee again to co-enrol in units from your current course with OTEN. You only need to pay the OTEN Student Materials and Handling Charge of $50.00. International students, Temporary Visa Holders and trainees currently enrolled with another college may also be able to co-enrol with OTEN. You will need to provide evidence of your enrolment. Additional enrolment conditions apply. Contact your head teacher or find out more by visiting the OTEN website at oten.tafensw.edu.au . Please note, you cannot be enrolled in the same unit, at the same time, at a college and OTEN.